BeyondÕ Global Services LLP, a Limited Liability Partnership Firm incorporated under the laws of India (hereinafter referred to as “we,” “us,” “our,” “Firm,” or “BeyondÕ”), operates the website through which it carries out its e-commerce business under the name EDUQUEST, offering educational and training courses (“Service“) to users of the Website (hereinafter referred to as “you,” “your,” or “User”).

The Website Terms published on the Website’s Terms & Conditions shall be read by reference here. This Refund Policy, together with the Website Terms, sets out BeyondÕ’s procedures and policies regarding refunds. Any refund request by you is subject to the terms and conditions set out under this Refund Policy.

Applicability of The Policy

By agreeing to use the Website and/or initiating a request for the purchase of Service(s) on the Website, you agree to be bound by the terms contained in this Refund Policy without modification. If you do not agree to the terms and conditions contained in this Refund Policy (read with the User Terms and Privacy Policy), you are advised not to transact/place orders through the Website.

BeyondÕ reserves the right to alter this Refund Policy at any time without prior notice to the User. Changes to the Refund Policy shall apply to all orders placed after such changes come into effect by publishing the revised Refund Policy on the Website. We recommend that you frequently review the Refund Policy to ensure that you understand the terms and conditions that apply at the time of placing any order.

Refunds & Cancellation Policy

24 Hours Refund Window

• If you wish to cancel your course subscription, you may request a refund within 24 hours from the time of payment.
• Refund requests made after 24 hours from the time of payment will not be entertained under any circumstances.
• To initiate a refund request, you must email our support team at refund@eduquest.courses with your order details and reason for cancellation.

Limited Course Access During Refund Window

• From the time of payment until the 24 hours refund period expires, the user will only have access to the basic modules of the course.
• Regular access to the course content will be granted only after the 24 hours refund period has lapsed and no refund request has been initiated.

Non-Refundable Cases

• Once the 24 hours refund period has passed, all sales are final, and no cancellations, refunds, or modifications will be permitted.
• If the user has accessed significant portions of the course content beyond the basic modules within the 24 hours window, the refund request may be rejected.
• Refunds will not be provided for technical issues, unless verified and confirmed by our support team as being caused due to faults in our system.

Refund Processing

• Approved refunds will be processed within 7 business days from the date of approval.
• Refunds will be credited to the original payment method used at the time of purchase.

Customer Support

For any queries or concerns related to refunds, you may contact our customer support team:

📧 General Support Email: support@eduquest.courses
📧 Refund Email: refund@eduquest.courses

📞 Mobile: +91 8113 8113 95

🕘 Operational Hours: Monday to Friday, 10:00 AM to 6:00 PM